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Directory → Customer Support & Client Care → Lebanon → Monk-Tech
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Monk-Tech
Customer service of all type of services such as Facebook, Instagram, Gmail, Hotmail, Quickbooks, Kindle Fire, Brother Printer, Netflix, Snapchat
About
Customer Support and Client Care
Outsourcing customer support
Ask how quality is measured and who your customers will actually speak to.
What to check
- Languages and hours covered
- Response time targets in the contract
- How calls or chats are monitored for quality
- Data protection and confidentiality
Questions to ask
- How do you train agents on our product?
- What reports will I receive?
- How easy is it to scale up or down?
Customer reviews
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